Cimarra Gold & Jewellery — Terms & Conditions
Last updated: 14 August 2026
These Terms & Conditions apply to purchases made from Cimarra Gold & Jewellery, including purchases made through our website and other authorised sales channels.
By placing an order with Cimarra Gold & Jewellery, you agree to these Terms & Conditions.
1. About Cimarra Gold & Jewellery
Cimarra Gold & Jewellery sells jewellery and related products to customers in New Zealand and Australia.
All product descriptions, photographs, prices and information are provided in good faith and are intended to accurately represent our products.
2. Product Information
We make reasonable efforts to ensure that product descriptions, photographs, measurements and other information are accurate.
Due to differences in screens, lighting, photography and individual products, colours and appearance may vary slightly from what is displayed online.
Natural materials, gemstones and jewellery may also contain variations that are part of the nature of the material.
3. Prices
All prices displayed by Cimarra Gold & Jewellery will be stated in the applicable currency.
We reserve the right to correct genuine pricing or listing errors before an order is dispatched.
If a pricing error has occurred, we will contact you where reasonably possible and provide you with the available options.
4. Orders
When you place an order, you are making an offer to purchase the selected products.
An order is subject to acceptance and successful payment.
We reserve the right to decline or cancel an order where reasonably necessary, including where:
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A product is unavailable.
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There has been a genuine pricing or listing error.
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We reasonably suspect fraudulent or unauthorised activity.
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We are unable to fulfil the order.
If we cancel an order after payment has been received, we will provide an applicable refund to the original payment method.
5. Payment Methods
Cimarra Gold & Jewellery accepts:
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Visa
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Mastercard
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Direct bank transfer
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Layby / layaway arrangements, subject to contacting the store and agreeing to the applicable arrangement.
Orders paid by bank transfer may not be processed until payment has been received and confirmed.
Layby or layaway arrangements may be subject to separate terms communicated to the customer before the arrangement is entered into.
6. Delivery
Our delivery and processing arrangements are set out in our Delivery Policy.
Orders are generally processed within 1–3 business days.
Delivery is available within New Zealand and Australia using NZ Post.
Free delivery applies to qualifying orders of NZ$400 or more, subject to the conditions stated in our Delivery Policy.
7. Returns, Exchanges and Refunds
Our Returns & Refunds Policy forms part of these Terms & Conditions.
Customers may have a voluntary 30-day change-of-mind exchange option, subject to the requirements of that policy.
Certain products, including body jewellery and personalised or custom-made items, may be excluded from change-of-mind returns.
Sale and clearance items are final sale for change-of-mind purposes.
Nothing in these Terms & Conditions excludes or limits rights that consumers have under applicable New Zealand consumer law.
8. Consumer Guarantees Act
Where the Consumer Guarantees Act 1993 applies, Cimarra Gold & Jewellery will comply with its obligations under that Act.
The CGA provides consumers with guarantees relating to matters including acceptable quality, fitness for purpose, description, safety and reasonable durability.
Where a product fails to meet applicable guarantees, the customer may be entitled to a repair, replacement or refund depending on the circumstances and seriousness of the issue.
Nothing in these Terms & Conditions is intended to contract out of or exclude consumer rights that cannot legally be excluded.
9. Customer Responsibilities
Customers are responsible for:
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Providing accurate contact and delivery information.
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Reviewing product descriptions before purchasing.
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Selecting the correct size where applicable.
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Following jewellery care and use instructions.
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Taking reasonable care of jewellery after delivery.
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Ensuring that jewellery is suitable for their intended use.
Cimarra Gold & Jewellery is not responsible for damage caused by misuse, improper care, unauthorised alterations or failure to follow care instructions, except where otherwise required by law.
10. Jewellery Care
Jewellery should be handled and cared for appropriately.
Customers should follow any care instructions provided with their purchase.
Exposure to chemicals, perfumes, lotions, water, sweat, cosmetics or other substances may affect certain jewellery materials.
Jewellery should be stored appropriately when not being worn.
11. Intellectual Property
All content belonging to Cimarra Gold & Jewellery, including logos, branding, photographs, product images, designs, written content and other original materials, remains the property of Cimarra Gold & Jewellery or its relevant licensors.
Content may not be copied, reproduced, modified, distributed or commercially used without permission.
12. Website Use
Customers must not use our website or services for unlawful, fraudulent or unauthorised purposes.
We reserve the right to restrict access to our website where reasonably necessary to protect our business, customers or systems.
13. Privacy
Personal information collected through purchases, enquiries and use of our services will be handled in accordance with our Privacy Policy and applicable New Zealand privacy law.
14. Events Outside Our Control
Cimarra Gold & Jewellery will not be responsible for delays or failures caused by circumstances outside our reasonable control, including natural disasters, severe weather, transport disruptions, strikes, system failures, government restrictions or other unforeseen events.
This clause does not limit any rights or remedies that cannot legally be excluded.
15. Governing Law
These Terms & Conditions are governed by the laws of New Zealand.
Where applicable, disputes will be dealt with under the relevant laws and dispute-resolution processes available in New Zealand.
16. Changes to These Terms
We may update these Terms & Conditions from time to time.
The latest version will be published on our website and will include the date of the latest update.
17. Contact
If you have questions regarding these Terms & Conditions, please contact Cimarra Gold & Jewellery through the contact details provided on our website.