Cimarra Gold & Jewellery — Delivery Policy

Last updated: 14 August 2026

At Cimarra Gold & Jewellery, we carefully prepare every order before it is dispatched. This Delivery Policy explains how we process and deliver orders within New Zealand and Australia.

1. Delivery Locations

Cimarra Gold & Jewellery currently delivers to:

• New Zealand

• Australia

We use NZ Post for our deliveries.

2. Order Processing

Orders are generally processed within 1–3 business days after payment has been successfully received and confirmed.

Processing time refers to the time required for us to prepare, check, package and dispatch your order. It does not include the time taken by NZ Post to deliver your order.

During periods of high demand, promotions, sales, holidays or unforeseen circumstances, processing may take longer. We will make reasonable efforts to keep customers informed of significant delays.

3. Delivery Fees

Delivery is free for orders of NZ$400 or more.

Orders below NZ$400 may incur a delivery fee, which will be displayed at checkout or otherwise communicated to you before your order is confirmed.

4. Delivery Times

Once your order has been dispatched, delivery times depend on NZ Post and the destination.

Cimarra Gold & Jewellery does not guarantee a specific delivery date unless expressly agreed with you in writing.

Delays caused by NZ Post, weather, natural disasters, public holidays, customs processes, or other circumstances outside our reasonable control may occur.

5. Delivery Address

Customers are responsible for providing an accurate and complete delivery address.

Cimarra Gold & Jewellery is not responsible for delays or additional delivery costs caused by an incorrect or incomplete address supplied by the customer.

If an order is returned to us because an incorrect address was provided, additional postage may be charged before the order is resent.

6. Lost or Damaged Parcels

If your parcel appears to have been damaged during delivery, please contact us as soon as reasonably possible and provide photographs of the packaging and item.

If your parcel does not arrive within a reasonable delivery timeframe, please contact us so that we can investigate the delivery with NZ Post.

Where a product is lost or damaged in transit, your rights under applicable New Zealand consumer law remain unaffected.

7. International Orders to Australia

Australian orders may be subject to customs, duties, taxes or other charges imposed by Australian authorities.

Unless expressly stated otherwise at checkout, these charges are the responsibility of the customer.

8. Contact

For delivery enquiries, please contact Cimarra Gold & Jewellery through our official customer service contact details provided on our website.

Nothing in this Delivery Policy limits or excludes any rights you may have under the Consumer Guarantees Act 1993 or other applicable law.