Cimarra Gold & Jewellery — Cancellation Policy

Last updated: 14 August 2026

1. Standard Orders

Once an order has been placed and payment has been successfully received, customers cannot cancel the order before dispatch.

This is because orders may enter our processing and preparation process shortly after being placed.

If you no longer want an item after receiving it, you may be able to use our Returns & Refunds Policy, subject to the applicable conditions.

2. Orders That Have Already Been Dispatched

Once an order has been dispatched, it cannot be cancelled.

If you no longer want the item, you may return it in accordance with our Returns & Refunds Policy, where applicable.

3. Custom and Personalised Orders

Custom-made and personalised orders cannot be cancelled once production or preparation has commenced.

Because these pieces are made specifically for the customer, they are also not eligible for change-of-mind returns or exchanges.

This does not affect your rights where the product is faulty or does not meet applicable consumer guarantees.

4. Layby / Layaway Orders

Layby or layaway purchases may be subject to different cancellation rights and conditions under applicable New Zealand law.

If you wish to cancel a layby or layaway arrangement, please contact Cimarra Gold & Jewellery directly so that we can explain the applicable cancellation process, any amounts payable or refundable, and any applicable statutory rights.

5. Our Legal Obligations

Nothing in this Cancellation Policy is intended to exclude, restrict or override any cancellation or other rights that cannot legally be excluded under New Zealand law.

Where applicable, statutory rights under the Consumer Guarantees Act 1993, Fair Trading Act 1986, or other relevant legislation will continue to apply.