Privacy Policy

Cimarra Gold & Jewellery — Privacy Policy

Last updated: 14 August 2026

Cimarra Gold & Jewellery respects your privacy and is committed to protecting the personal information you provide to us.

This Privacy Policy explains what information we collect, why we collect it, how we use it, and how we protect it.

1. Information We Collect

When you interact with Cimarra Gold & Jewellery, we may collect information including:

  • Your name.

  • Email address.

  • Telephone number.

  • Billing and delivery address.

  • Order and purchase information.

  • Payment-related information necessary to process your purchase.

  • Information you provide when contacting us.

  • Information relating to returns, exchanges, refunds or customer enquiries.

  • Information provided when requesting custom or personalised jewellery.

We only collect information that is reasonably necessary for our business purposes and to provide our products and services.

2. How We Use Your Information

We may use your personal information to:

  • Process and fulfil orders.

  • Arrange delivery.

  • Process payments.

  • Process returns, exchanges and refunds.

  • Communicate with you about your order.

  • Respond to customer enquiries.

  • Provide customer service.

  • Process custom or personalised orders.

  • Maintain business and transaction records.

  • Prevent fraud or misuse.

  • Meet our legal and regulatory obligations.

  • Improve our products, services and customer experience.

  • Send marketing communications where permitted and where you have provided the appropriate consent.

3. Payment Information

Payments may be made using accepted payment methods including Visa, Mastercard and direct bank transfer.

Cimarra Gold & Jewellery may use third-party payment providers to process payments. We do not intend to store your complete card details ourselves where payment processing is handled by a third-party payment provider.

Customers should refer to the relevant payment provider's privacy policy for information about how that provider handles payment information.

4. Sharing Personal Information

We may share relevant personal information with trusted third parties where necessary to operate our business, including:

  • Delivery and courier providers such as NZ Post.

  • Payment providers.

  • Technology and website service providers.

  • Professional advisers where reasonably necessary.

  • Government agencies or law enforcement where required or permitted by law.

We do not sell your personal information to third parties.

5. Protecting Your Information

We take reasonable steps to protect personal information against loss, unauthorised access, disclosure, alteration or misuse.

However, no method of electronic storage or transmission can be guaranteed to be completely secure.

6. Marketing

If you receive marketing communications from Cimarra Gold & Jewellery, you may unsubscribe at any time using the unsubscribe option provided in the communication or by contacting us.

Unsubscribing from marketing communications will not prevent us from sending necessary transactional communications, such as order confirmations, delivery updates or information relating to your purchase.

7. Accessing and Correcting Your Information

Under the New Zealand Privacy Act 2020, you have rights relating to your personal information, including rights to request access to personal information we hold about you and request correction where appropriate.

If you would like to access or correct your personal information, please contact Cimarra Gold & Jewellery.

8. Retention of Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling our legal, accounting and business record-keeping obligations.

When information is no longer required, we will take reasonable steps to securely dispose of or anonymise it.

9. Privacy Complaints

If you have concerns about how we have handled your personal information, please contact us first so that we can investigate and attempt to resolve your concern.

You may also have rights to make a complaint to the Office of the Privacy Commissioner under New Zealand privacy law.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our business, services, technology or legal obligations.

The updated version will be published on our website with the relevant update date.

11. Contact

For privacy enquiries, please contact Cimarra Gold & Jewellery through the contact details provided on our website.

This Privacy Policy is intended to operate consistently with the New Zealand Privacy Act 2020 and applicable privacy principles.